Imaging driving your car with no dashboard: you would have no idea how fast you are going, how much gas you have left, or if your engine is overheating. We rely on our car dashboards to deliver us critical information that help us drive safely and get where we are going. Is managing a law firm worthy of any less attention than a car? Yet lawyers frequently manage their firms with no metrics or information to help them operate it efficiently and productively.

In this discussion we’ll cover basic law firm KPIs (key performance indicators) including:

• Billing and financial performance
• Marketing and business development effectiveness
• Case management and productivity

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